This page explains when you can get your money back, how to ask for a refund, and how long it takes. It sits alongside our Terms of Service and our Privacy Policy.
1. Our refund posture
The quoted annual fee covers a specific scope of work, agreed in writing before the project starts, including custom design, development, cloud edge hosting, and maintenance. Payment reserves your project slot and pays for initial design work, which begins as soon as you have sent us your content.
Before launch, fees are normally non-refundable once the design phase has begun, except in the specific situations set out below.
Use the revision rounds included with your package to request changes within the agreed scope. If you need additional revision rounds or work outside that scope, we will explain the cost and get your approval before continuing.
2. Consumer cooling-off rights (14-day right to cancel)
If you are buying as a consumer (i.e. not for the purposes of a trade, business, or profession), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of agreeing to the project, without giving a reason.
Two important caveats:
- If you ask us in writing to start work immediately, you agree that you may lose the right to cancel once the service is fully performed. If you cancel after work has started but before launch, you must pay for the work we have already done, in proportion to the total project.
- Most of our clients are businesses, not consumers, in which case the 14-day cooling-off right does not apply.
3. If we cancel
If, for any reason on our side, we decide not to complete a project we have started, we will:
- Refund all fees you have paid in full.
- Hand over any work we've already produced for you, with no further claim on it.
- Recommend another reputable UK web designer where possible.
4. Things that are not refundable
- Third-party costs we passed through at cost — e.g. domain provider fees, paid stock photo licences, paid plug-in licences, third-party software subscriptions. These are paid to other companies and we cannot get them back.
- Work outside the agreed scope — e.g. extra rounds of revisions you specifically authorised, additional pages added partway through.
- Care-plan subscriptions for the period during which the service has already been provided. You can cancel any care plan at any time and you won't be charged for the next month, but the current month is not refunded.
5. How to request a refund
The fastest route is to message us directly:
- WhatsApp: +44 7564 377922
- Email: hello@webifyuk.com with the subject "Refund request".
Please include your project name and the email used at checkout. We will acknowledge within one working day and process eligible refunds within 14 days of the request.
6. How refunds are paid
Refunds are made to the original payment method:
- Stripe / card: credited to the card used. Most banks show the refund within 5–10 working days.
- Bank transfer: we will ask you to confirm the account name and number for safety, then send a Faster Payment within 3 working days.
We do not charge any administrative fee for processing a refund.
7. Disputes
If you ever feel a refund decision is unfair, please talk to us first — we'd much rather resolve it directly. UK consumers retain all statutory rights under the Consumer Rights Act 2015 and may, as a last resort, refer the matter to the relevant Alternative Dispute Resolution body or the small-claims court.